Call Quality Analyst (BPO)
Published date: 2024/01/10
- Location: Noida, Uttar Pradesh, India
Job Description: Quality Analyst (Work From Office)
5 days working
Salary – 20-25K
US shifts, 2 fixed week days off
Job location- Noida (Onsite)
Exp. – 2-3yrs. in QA profile
· Monitoring calls and providing actionable insights
· Assess agent performance
· Coordinates and facilitates call calibration sessions
· Prepares and analyzes internal and external quality reports for management staff review
· Participates in design of call monitoring formats and quality standards
· Maintain quality standards
· Improve call center quality assurance metrics
· Contribute to the team culture in a positive manner
· Strong organizational and time-management skills.
· Good and active personality.
· Creative and analytical thinking.
· Good problem solving skills.
· Immediate joiners preferred.
Job Types: Full-time, Permanent
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Night shift
Weekend availability
Ability to commute/relocate:
Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Call monitoring: 1 year (Required)
Call Quality Analyst: 1 year (Required)
Call Auditing: 1 year (Required)
Language:
English (Required)
Speak with the employer
+91 8287703761
Return
5 days working
Salary – 20-25K
US shifts, 2 fixed week days off
Job location- Noida (Onsite)
Exp. – 2-3yrs. in QA profile
· Monitoring calls and providing actionable insights
· Assess agent performance
· Coordinates and facilitates call calibration sessions
· Prepares and analyzes internal and external quality reports for management staff review
· Participates in design of call monitoring formats and quality standards
· Maintain quality standards
· Improve call center quality assurance metrics
· Contribute to the team culture in a positive manner
· Strong organizational and time-management skills.
· Good and active personality.
· Creative and analytical thinking.
· Good problem solving skills.
· Immediate joiners preferred.
Job Types: Full-time, Permanent
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Night shift
Weekend availability
Ability to commute/relocate:
Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
Call monitoring: 1 year (Required)
Call Quality Analyst: 1 year (Required)
Call Auditing: 1 year (Required)
Language:
English (Required)
Speak with the employer
+91 8287703761
Return
1 page views
Related listings
-
International BPO/ Day Shift/ Tech Support/ BPO ...BPOMEGA WALK IN - - - - AMEX/ Barclays/ Accenture/ HCL/ Wipro/ I yogi / GENPACT / EXL/ Teleperformance / IGT / Steria / WNS Job Location - Gurgaon / Noida Pre- Requisites • Must be an Indian citizen and resident and should be at least 18 years of age. •...2026/11/09
-
Customer Service Executive Require for BPOBPOUrgently Require Customer Care Executive for Inbound Process. Working Location - Greater Noida - 128 Responsibilities and Duties • Candidate should be able to understand and solve out the query of the customer all queries will be related to Banking P...2026/11/09
-
International BPOBPOHello we are Hiring for one of our International clients based in Noida for their international collection's process. The candidate should be ok to work in night shifts Need excellent communication skills. Fresher and domestic BPO experience with min...2026/11/09