Call Centre Representative

We are seeking a motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will play a crucial role in providing exceptional service to our customers and clients through telephone interactions. Your primary responsibility will be to handle incoming calls, address inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

Answer incoming calls from customers and clients in a professional and courteous manner.
Listen attentively to customer inquiries and concerns, and provide accurate and timely information.
Assist customers with placing orders, tracking shipments, resolving product-related issues, and handling general inquiries.
Utilize company-provided systems and databases to access relevant information and update customer records.
Follow established scripts and guidelines while adapting to unique customer interactions as needed.
Escalate complex issues or customer feedback to appropriate departments or supervisors as required.
Maintain a high level of knowledge about our products, services, and company policies to effectively address customer queries.
Provide solutions that meet customer needs and promote upselling or cross-selling opportunities when appropriate.
Strive to achieve individual and team performance targets, including call handling time, customer satisfaction, and resolution rates.
Document interactions and relevant information accurately for future reference and reporting purposes.
Qualifications and Skills:

High school diploma or equivalent; further education or relevant certifications are a plus.
Proven experience in a call center or customer service role is preferred.
Exceptional verbal communication skills and active listening abilities.
Ability to remain calm under pressure and handle challenging customer interactions professionally.
Proficient computer skills and familiarity with CRM software or call center tools.
Strong problem-solving skills and the capacity to think on your feet.
Strong teamwork and collaboration skills within a diverse and dynamic environment.
Flexibility to work in shifts, including evenings, weekends, and holidays.
Job Types: Full-time, Permanent, Fresher

Salary: ₹8,000.00 - ₹13,000.00 per month

Benefits:

Paid sick time
Schedule:

Day shift
Fixed shift
Supplemental pay types:

Performance bonus
Yearly bonus
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Technical support: 1 year (Preferred)
tele sales: 1 year (Preferred)
total work: 1 year (Preferred)
Language:

Hindi (Preferred)