Call centerq agent Customer Service Representative
Published date: 2026/11/07
- Location: Ahmedabad, Gujarat, India
Minimum 1-year experience in call center role.
- Strong written & spoken communication skills in English.
- Answering calls from customers professionally and responding to customer inquiries and complaints.
- Respond to Emails and Chats in a professional and timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Handling and resolving customer complaints on offered services.
- Place new orders as & when needed.
- Follow call script & etiquette.
- Providing information on the services offered.
- Escalating inquiries to respective departments or supervisor as & when needed.
- Taking part in training and other learning opportunities to expand knowledge.
- Adhering to all company policies and procedures.
- Strong written & spoken communication skills in English.
- Answering calls from customers professionally and responding to customer inquiries and complaints.
- Respond to Emails and Chats in a professional and timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Handling and resolving customer complaints on offered services.
- Place new orders as & when needed.
- Follow call script & etiquette.
- Providing information on the services offered.
- Escalating inquiries to respective departments or supervisor as & when needed.
- Taking part in training and other learning opportunities to expand knowledge.
- Adhering to all company policies and procedures.
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