Call Center TEAM Leader
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Responsibilities:
• Be in charge of running and managing the call center daily.
• Set targets for all other call center agents to meet up with.
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended.
• Understand all organization's products, services, procedures, and guidelines and communicate the same to all team members.
• Prepare forecasts and budgets for the call center.
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
• Facilitate and organize a training session for all agents and participate in the recruitment of new call center agents.
• Conduct regular reviews of all call center agents' performance and organize training sessions for underperformers.
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
• Keep up with trends and happenings in the industry and ensure adherence to industry standards.
• Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times.
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members
• Be in charge of running and managing the call center daily.
• Set targets for all other call center agents to meet up with.
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended.
• Understand all organization's products, services, procedures, and guidelines and communicate the same to all team members.
• Prepare forecasts and budgets for the call center.
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
• Facilitate and organize a training session for all agents and participate in the recruitment of new call center agents.
• Conduct regular reviews of all call center agents' performance and organize training sessions for underperformers.
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
• Keep up with trends and happenings in the industry and ensure adherence to industry standards.
• Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times.
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members
1 page views
Related listings
-
Video Editing part time job/internship at PuneBPOAltXEd is an advanced digital marketing institute in Pune that aims to create the industry-ready digital marketing professionals of tomorrow. Unlike any other digital marketing training institute, we offer an intense, fun, experiential learning progr...2026/11/09
-
Graphic DesignerBPOWe are hiring for Graphic Designer For Pune Location. (Fresher can apply) •Experience - Any Graduate (0-1 year Exp) •Industry - Digital Marketing Company •Job Type - Permanent, Work from office.2026/11/09
-
Business Development ManagerBPO• ✅Foster a collaborative environment within the organization. •✅ Best Incentives •✅ Attractive Salary •✅ Multiple Appraisals.2026/11/09