Call-Center Representative - Pune

We are currently seeking a highly motivated and customer-oriented Call-Center Representative to join our team. As a Call-Center Representative, you will be responsible for handling inbound and outbound calls from customers, addressing their inquiries, and providing exceptional customer service.

Responsibilities:
• Answering incoming calls and responding to customer inquiries in a professional and timely manner
• Providing accurate information about products and services to customers
• Handling customer complaints and resolving issues to ensure customer satisfaction
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Following communication scripts and guidelines to ensure consistency and quality
• Identifying and escalating priority issues to the appropriate department or supervisor
• Maintaining a high level of knowledge about company products, services, and policies
• Meeting or exceeding call center performance goals and targets

Requirements:
• High school diploma or equivalent
• Previous experience in a customer service or call center role is preferred
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to handle high call volumes and work in a fast-paced environment
• Good computer skills and proficiency in using call center software and systems
• Ability to multitask, prioritize, and manage time effectively
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Positive attitude and willingness to learn and adapt to changes

Benefits:
• Competitive salary
• Health insurance
• Paid time off
• Opportunities for career growth and advancement
• Training and development programs
• Friendly and supportive work environment