Call Center Representative

Job Summary: The Call Centre Executive will be responsible for handling emergency calls for ambulance services and ensuring that the highest level of customer service is provided to patients and their families. They will need to have excellent communication skills, be familiar with CRM software and MS Excel, and have experience working in Tele-calling, preferably, in a hospital call center or an Emergency/ ambulance call center. The ideal candidate will be able to work weekends and overtime when needed and will be able to keep calm in high-pressure situations.
Key Roles and Responsibilities:
1. Responding to emergency calls and recording all relevant information using CRM software and MS Excel.
2. Communicating effectively with patients and their families, providing them with information and ensuring they are kept informed.
3. Keeping ambulance crew up to date with the situation and ensuring they have all the information they need to provide the best care possible.
4. Maintaining the highest level of customer service at all times, including providing follow-up and feedback.
5. Familiarity with CRM software, MS Excel and patient handling.
6. Ability to work weekends and overtime as required.
7. Keeping callers calm until the ambulance arrives and ensuring they are provided with all the information they need.
8. Requesting and collecting commission from vendors.
Qualifications and Experience:
1. Graduate
2. Excellent communication skills in English and Hindi.
3. Experience of working in a hospital call center or Emergency/ ambulance call center.
4. Familiarity with CRM software and MS Excel.
5. Ability to work in different shifts.
6. Patient handling experience.
Note: The job description is not exhaustive and may be reviewed and updated periodically to reflect changes in the job