Call Center Quality Executive
Published date: 2026/11/10
- Location: MIDC Industrial Area, Maharashtra, India
Essential Roles and Responsibilities:
Perform call monitoring and develop process improvements to improve the quality and effectiveness of calls.
Provide feedback to associates regarding the calls and leads. Work with supervisors and management to ensure that all the Business development professionals are meeting the quality standards.
Create reports documenting errors and issues for fixing.
Coordinate and facilitate call calibration sessions.
Participate in designing call monitoring formats and provide trend data to the management team.
Conduct Hygiene checks and Root cause analysis
Conduct regular Audits check on team and daily governance.
Grooming of team members.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Provides feedback to call center team leaders and managers.
Prepares and analyses internal and external quality reports for management staff review
Job Type: Full-time
Salary: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Navi Mumbai, Thane - 400703, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Call Monitoring: 1 year (Preferred)
Call Quality: 1 year (Preferred)
total work: 1 year (Preferred)
Language:
Hindi, English, Marathi (Preferred)
Perform call monitoring and develop process improvements to improve the quality and effectiveness of calls.
Provide feedback to associates regarding the calls and leads. Work with supervisors and management to ensure that all the Business development professionals are meeting the quality standards.
Create reports documenting errors and issues for fixing.
Coordinate and facilitate call calibration sessions.
Participate in designing call monitoring formats and provide trend data to the management team.
Conduct Hygiene checks and Root cause analysis
Conduct regular Audits check on team and daily governance.
Grooming of team members.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Provides feedback to call center team leaders and managers.
Prepares and analyses internal and external quality reports for management staff review
Job Type: Full-time
Salary: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Navi Mumbai, Thane - 400703, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Call Monitoring: 1 year (Preferred)
Call Quality: 1 year (Preferred)
total work: 1 year (Preferred)
Language:
Hindi, English, Marathi (Preferred)
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