Call Center Pharmacy Technician

SUMMARY: The Call Center Pharmacy Technician will be responsible for outbound calls to patients in reference to prescription refills. In addition, they will also receive inbo DUTIES and RESPONSIBILITIES: · Provides exceptional customer service · Answer inbound and makes outbound calls in a timely manner · Completion of reminder refill calls to patients · Makes calls to introduce pharmacy services to new and existing clinic patients · Orders refills as requested · Sends encounter notes for provider review of refill renewal requests · Evaluates patient’s refill compliance and notifies pharmacist-in-charge of any identified concerns · Collects and reports data, regarding drug use evaluation and call success rate, for quality improvement as required · Provides training/education to new or existing staff as assigned · Enters medication information and directions on patient profile into the computerized database and adjudication system · Receives written prescriptions from patients and verifies that all pertinent information required on a prescription is complete and accurate. May also enter electronic prescriptions received directly from the healthcare provider in QS1 or RX 30 · Answers the telephone and may take request for a prescription refill from a patient · Any duties as needed with the scope of your profession EDUCATION: · Bachelor in Pharmacy or equivalent preferred EXPERIENCE, KNOWLEDGE and SKILLS: · Six months of prior retail and/or call center experience preferred · 18 years of age or older required · Must be able to quickly and accurately perform addition, subtraction, multiplication and division of whole numbers, decimals, fractions, percentages, and dollars · Must demonstrate courteous and professional interpersonal communication skills towards customers, supervisors and fellow employee associates · Must be able to read, write, speak, and comprehend conversational English · Must be able to work independently with minimal direction und calls pertaining to prescription refills