Call Center Head (5-15 yrs)
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Apply
Call Center Head (5-15 yrs)
S
Scrabble
Mumbai, Maharashtra
Apply
20 days ago
Full–time
Requirements: -
- 7+ years of experience in managing the call center team
- Someone who can implement the best tools and technologies that enhance productivity for the team.
- Someone who can track and analyze key performance indicators.
- Strategizing cross-sell and up-sell conversion with the team.
- Managed a team of 40+ folks
KPIS: -
Strategy & Management: Set operational strategies and ensure smooth operation.
Team Leadership: Lead and coach a team of agents and managers, promoting high performance.
Operational Efficiency: Monitor and implement efficient processes.
Quality Assurance: Maintain quality standards and address issues.
Reporting: Track KPIs and provide reports to management.
Customer Experience: Address escalated issues and improve overall experience.
Resource Management: Oversee recruitment, training, and budget.
Technology: Evaluate and implement call center tools and tech.
Compliance: Ensure activities meet legal and industry standards
Call Center Head (5-15 yrs)
S
Scrabble
Mumbai, Maharashtra
Apply
20 days ago
Full–time
Requirements: -
- 7+ years of experience in managing the call center team
- Someone who can implement the best tools and technologies that enhance productivity for the team.
- Someone who can track and analyze key performance indicators.
- Strategizing cross-sell and up-sell conversion with the team.
- Managed a team of 40+ folks
KPIS: -
Strategy & Management: Set operational strategies and ensure smooth operation.
Team Leadership: Lead and coach a team of agents and managers, promoting high performance.
Operational Efficiency: Monitor and implement efficient processes.
Quality Assurance: Maintain quality standards and address issues.
Reporting: Track KPIs and provide reports to management.
Customer Experience: Address escalated issues and improve overall experience.
Resource Management: Oversee recruitment, training, and budget.
Technology: Evaluate and implement call center tools and tech.
Compliance: Ensure activities meet legal and industry standards
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