Call Center Executive Kochi
Published date: 2026/11/06
- Location: Thiruvananthapuram, Kerala, India
Call Center Executive job vacancy in Kochi, Kerala
Job Responsibilities;
1. Handles incoming and outgoing calls
2. Respond to customer queries in polite, friendly and professional manner.
3. Take ownership of all cases until satisfactory solution is reached.
4. Adhere and follow on agreed KPI/Targets
5. Proper escalation process should be followed on all complex cases where agent may need to escalate
Job Responsibilities;
1. Handles incoming and outgoing calls
2. Respond to customer queries in polite, friendly and professional manner.
3. Take ownership of all cases until satisfactory solution is reached.
4. Adhere and follow on agreed KPI/Targets
5. Proper escalation process should be followed on all complex cases where agent may need to escalate
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