Call Center Executive - (Hindi)

The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.

Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.

Outbound Calls: Executive will out call distributor as part for retention activities – Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.

Backend support – Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.

Educational Qualification: PUC / Graduate

Experience: 6 Months or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage Attributes,

Skill Sets: Good Communication skills, Language Proficiency English + Hindi ( fluent hindi)

Good Computer skills – MS Office. Additional Responsibilities: Verify the documents of the distributors uploaded as per the KYC policy.

Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 - ₹20,000.00 per month

Benefits:
• Health insurance

Schedule:
• Day shift

Supplemental pay types:
• Yearly bonus

Ability to commute/relocate:
• Bengaluru - 560046, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Preferred)

Experience:
• Tele calling: 1 year (Preferred)
• Customer support: 1 year (Preferred)

Language:
• Fluent Hindi (Preferred)

Work Location: One location

Speak with the employer
+91 6366 887 809