Call Center Executive Call Center Management
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
1 page views
Related listings
-
Hiring For Top BPO - Voice Process- Fresher & Experience - Hyderabad Vibgyor ConceptsBPOWe are hiring for freshers and experienced Candidates for Day shift Language- English & Hindi Location- Hyderabad Only. Handling customers query & upsell the banking products Understand customer requirement and provide the best services. . . ...2026/11/10
-
Customer Support Executive Kochar InfotechBPO•The complete responsibility for customer interaction & provide superior customer experience on Chat/Call •Provide accurate and complete information by using the right tools •Maintain a positive, empathetic and professional attitude towards custo...2026/11/10
-
Customer Experience -Technical SupportBPOCustomer support via - Voice & Email. * Providing Technical Support to the customers like Android and IOS support. * Maintaining a positive, empathetic and professional attitude toward customers at all times. * Responding promptly to customer inq...2026/11/10