Call Center Executive

₹10,012.18–₹31,658.52 a month
Full–time
• Answer phone calls in a more professional manner and provide information about products and services as required by the callers
• They are responsible for taking or cancelling orders, and obtaining details of customer complaints
• Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
• Process orders, applications, and forms
• Render administrative support to other customer care team members when the need arises or as instructed
• Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
• Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
• Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
• Identify tasks critical to keeping customer satisfaction levels in check
• Select, hire, and train new team members
• Network with various departments and groups that are involved in customer support, orders, and processing
• Ensure maximized productivity and minimized costs
• Encourage and motivate team members for continuance of quality service delivery

Job Types: Full-time, Permanent, Fresher

Salary: ₹10,012.18 - ₹31,658.52 per month

Benefits:
• Health insurance
• Paid sick time

Schedule:
• Day shift
• Morning shift
• Night shift
• Rotational shift
• UK shift

Supplemental pay types:
• Performance bonus
• Shift allowance

Ability to commute/relocate:
• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:
• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91-XXXXXXXXXX