Call Center Executive
Published date: 2024/01/10
- Location: Simla, Himachal Pradesh, India
Responsibilities:
- outbound and inbound calls to/from customers and providing them with information about our products and services.
• Resolving customer complaints and inquiries in a timely manner.
• Keeping accurate records of customer interactions and transactions.
• Following up on customer interactions to ensure that their issues have been resolved.
• Meeting or exceeding call center metrics such as average handle time, first call resolution, and customer satisfaction.
Requirements:
• High school diploma or equivalent.
• Excellent communication skills in English.
• Ability to work well under pressure.
• Comfortable with working in a fastpaced environment.
• Strong problemsolving skills.
• Ability to multitask and prioritize tasks effectively.
If you think you are the right fit for this position, please send us your resume along with a cover letter.
We look forward to hearing from you
Salary:
₹76.12 - ₹85.31 per hour
Schedule:
• Evening shift
Ability to commute/relocate:
• Shimla,
Himachal Pradesh:
Reliably commute or planning to relocate before starting work (required)
Education:
• Higher Secondary(12th Pass) (preferred)
Experience:
• Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
Language:
• Hindi (preferred)
Work Location:
In person
Speak with the employer
• 91 9736012339
- outbound and inbound calls to/from customers and providing them with information about our products and services.
• Resolving customer complaints and inquiries in a timely manner.
• Keeping accurate records of customer interactions and transactions.
• Following up on customer interactions to ensure that their issues have been resolved.
• Meeting or exceeding call center metrics such as average handle time, first call resolution, and customer satisfaction.
Requirements:
• High school diploma or equivalent.
• Excellent communication skills in English.
• Ability to work well under pressure.
• Comfortable with working in a fastpaced environment.
• Strong problemsolving skills.
• Ability to multitask and prioritize tasks effectively.
If you think you are the right fit for this position, please send us your resume along with a cover letter.
We look forward to hearing from you
Salary:
₹76.12 - ₹85.31 per hour
Schedule:
• Evening shift
Ability to commute/relocate:
• Shimla,
Himachal Pradesh:
Reliably commute or planning to relocate before starting work (required)
Education:
• Higher Secondary(12th Pass) (preferred)
Experience:
• Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
Language:
• Hindi (preferred)
Work Location:
In person
Speak with the employer
• 91 9736012339
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