Call Center Executive

आवेदन करें: Indeed
Call Center Executive
B
Business 10X
जयपुर, राजस्थान
आवेदन करें: Indeed
6 घंटे पहले
फ़ुल-टाइम
About Freshokartz Agri Products Pvt. Ltd.:Freshokartz is a trailblazing Agri-Commerce platform that empowers rural entrepreneurs through a franchise model, offering a wide range of agri inputs, insurance, loans, and other services. As a Call Centre Executive, you will be a vital link between our company and our valued franchise partners, ensuring seamless communication and support.

Position: Call Centre Executive

Location: Jaipur

Role Overview:As a Call Centre Executive at Freshokartz, you will play a key role in maintaining and enhancing relationships with existing franchise partners while also contributing to the expansion of our franchise network. Your communication skills and customer-centric approach will drive collaboration, ensuring that our franchisees have the necessary resources and information to succeed.

Key Responsibilities:

1. Franchise Partner Management:
• Act as the primary point of contact for our existing franchise partners, addressing their queries, concerns, and needs promptly and professionally.
• Establish strong rapport with franchisees to foster a sense of partnership and mutual success.

2. New Franchise Onboarding:
• Reach out to potential new franchise partners, presenting Freshokartz's value proposition and benefits.
• Assist in the onboarding process, guiding new partners through the franchise model and service offerings.

3. Communication and Support:
• Provide timely and accurate information to franchise partners regarding product updates, promotions, training, and any other relevant details.
• Troubleshoot issues, resolve complaints, and ensure a positive overall experience for franchisees.

4. Data Management:
• Maintain accurate records of all interactions with franchise partners in the CRM system.
• Track feedback, inquiries, and trends to identify areas for improvement and process enhancement.

5. Collaboration:
• Collaborate closely with the sales, marketing, and operations teams to ensure consistent messaging and effective support to franchise partners.
• Contribute to the development of materials, guides, and resources that assist franchisees in their business operations.

Qualifications and Requirements:
• High school diploma or equivalent (Bachelor's degree preferred).
• Proven experience in a call centre or customer service role.
• Excellent verbal and written communication skills.
• Ability to build and maintain positive relationships with diverse stakeholders.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and Microsoft Office Suite.

Benefits:
• Competitive salary and performance-based incentives.
• Opportunity to contribute to the growth of rural entrepreneurship.
• Collaborative and inclusive work environment.
• Training and development resources to enhance your customer service skills.

If you're passionate about providing exceptional customer service, fostering successful partnerships, and being part of a company that empowers rural entrepreneurs, Freshokartz Agri Products Pvt. Ltd. welcomes you to join our team as a Call Centre Executive. Apply now and help us make a meaningful impact in the agri-commerce sector.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
• Paid time off

Schedule:
• Day shift

Supplemental pay types:
• Performance bonus

Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• Technical support: 1 year (Required)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:
• Hindi (Preferred)

Work Location: In person