Call Center Executive
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
Job Types: Full-time, Part-time, Fresher
Part-time hours: 28 per week
Salary: ₹11,300.00 - ₹28,400.00 per month
Benefits:
• Cell phone reimbursement
• Provident Fund
Schedule:
• Day shift
• Evening shift
• Monday to Friday
Supplemental pay types:
• Commission pay
• Yearly bonus
Speak with the employer
+91 9309058471
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
Job Types: Full-time, Part-time, Fresher
Part-time hours: 28 per week
Salary: ₹11,300.00 - ₹28,400.00 per month
Benefits:
• Cell phone reimbursement
• Provident Fund
Schedule:
• Day shift
• Evening shift
• Monday to Friday
Supplemental pay types:
• Commission pay
• Yearly bonus
Speak with the employer
+91 9309058471
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