Business Analyst
Published date: 2026/11/07
- Location: Bangalore, Karnataka, India
Role Summary: In this role the person would be responsible for providing business intelligence and inputs related to various aspects of driving Transactional and Journey based Customer Experience initiatives
Job Description
• Ability to translate structured and unstructured problems into analytical frameworks
• Ability to experiment with alternate analytical techniques to solve problems
• Ability to understand business nuances and its implications on customer experience
• Provide actionable insights (from data analysis) to stakeholders
• Ad-hoc analysis and support on strategic and tactical CX initiatives
• Build metrics improvement roadmaps with insights on noncritical levers to achieve targets
• Experience in Descriptive, Predictive analysis
• Key CX metrics for improvement: NPS, Resolution Rate, Incident reduction, Contact reduction, Cycle time reduction
Skills/experience Required
• Strong analytical skills with the ability to collect, organize, analyze and disseminate...
Job Description
• Ability to translate structured and unstructured problems into analytical frameworks
• Ability to experiment with alternate analytical techniques to solve problems
• Ability to understand business nuances and its implications on customer experience
• Provide actionable insights (from data analysis) to stakeholders
• Ad-hoc analysis and support on strategic and tactical CX initiatives
• Build metrics improvement roadmaps with insights on noncritical levers to achieve targets
• Experience in Descriptive, Predictive analysis
• Key CX metrics for improvement: NPS, Resolution Rate, Incident reduction, Contact reduction, Cycle time reduction
Skills/experience Required
• Strong analytical skills with the ability to collect, organize, analyze and disseminate...
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