Branch Sales Service Manager

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Branch Sales Service Manager

Standard Chartered Bank
Mumbai, Maharashtra
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20 hours agoFull–time
Branch Sales Service Manager-(2200019623)

Job

:Retail Banking

Primary Location

:Asia-India-Chhindwara

Schedule

:Full-time

Employee Status

:Permanent

Posting Date

:18/Aug/2022, 1:53:55 AM

Unposting Date

:Ongoing

Role Responsibilities

Strategy
• Build and deepen relationships with existing Prime Customers to achieve increase in share of wallet and revenues.
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
• Manage the portfolio to de-risk against attrition and achieve stability of book.
• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
• Serve as the one-point contact to the high affluent net worth customers of the Bank.

Business
• Generate new business to achieve defined targets in terms of no

of customers, volumes and revenue for the segment
• Achieve the targets set in terms of product mix
• Induction of all new customers brought in by Self, Branches & Direct Sales team.
• Achieve “best in class” productivity to maximize the efficacy of the sales process.
• Achieve the budgeted cross sell targets.
• Aggressive Sales call plans to acquire large prospective customers through referrals.
• Ensure coverage of customer base in accordance with the approved contact plans.
• Coordinate customer events for the cluster along with the product team
• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
• Maintain and update customer information on WMS