Branch Operations Manager

Responsible for providing support for operations activities in the Branch Channel segment. Perform routine operational and administrative work; Day-to-day actions are focused on administering defined procedures, analyses and report preparation. Submit work to senior team members for review / approval.

JOB DESCRIPTION
• Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof
• Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing Informing customers in case of rejections, if any.
• Driving key Metrics by Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
• Maintaining lowest levels of wait-time through :Load balancing among desks Regular monitoring of pending tokens through Admin login Analysis to understand employee level productivity & Daily roistering Leave planning & Training calendar
• Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members
• Compliance & Risk Ensure operations, risk control and process adherence at branches Branch Audit scores SOAX Audi scores Fraud prevention Ops risk monitoring audits, inspections and incognito visits
• Branch Profitability Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding Tracking big ticket op ex line items in Branch P&L – Rentals, Electricity, Employees etc and taking corrective action required.
• Ensure timely recovery of interest and service charges
• Capability Building & Manpower Management Identify training needs Inculcate self learning culture among employees.

JOB DETAILS

Job Type : Full Time

Role : Experienced

Min Salary : 6 Lakh

Max Salary : 8 Lakh

Experience : 3 to 8 Yrs

Locality : New Delhi, Delhi, India

Eligibility : Graduation

Company : Leading Private Bank