Branch Manager - Banking

Job Description

Branch Manager

Exp: 5 to 10 years

Loc: Margao, Goa

Primary Skills: Branch Operation, Compliances, Deposits, Customer Retention, Management Skills,

Roles and Responsibilities
• Devise action plan for the Branch and ensure that Liability business (Book size of CASA, yield, fee based income and Business quality) targets for the Branch is met.
• Strategize sales direction for cross selling and sales planning for the area of function. Monitor and improve sales productivity.
• Responsible for organizing various sales campaign / promotions in the area of function.
• Achieving Business targets on book size, yield, fee-based income and customer quality for the functional area. Leading the team of the branch to achieve the profit targets.
• Support an environment that promotes providing a level of care that makes customers feel welcomed, significant and engaged.
• Supervise the day to day functions of the branch including vault, drawer and ATM balancing. Overseeing teller and customer service duties, assisting with customers transactions.
• Provide guidance and support for new product launches.
• Ensure Business Turn Around Time (TAT) superior to competition inline with the standards laid down for the Bank.
• Monitoring and controlling cost of acquisition of local Sales Channel/ FOS, Branch expenditures, Manage Branch Administration.
• Ensure ethical practices in acquisition and servicing.
• Monitor performance of branch on a weekly basis viz. in terms of business targets achieved.
• Responsible for efficient operations, customer service and marketing for all retail banking products.
• Develop alternative channels for CASA business sourcing.
• Proactively seeks solutions that benefit the customer and the bank.
• Manpower planning for branch staff and performance appraisal.
• Improve efficiency and productivity of Staff, Turn-Around-Time, etc. of the Branch.
• Ensure full team is committed and customer focused in their approach.
• Achieve high employee satisfaction and retention of good performers and manage attritions through motivation and job satisfaction.
• Identify and carry out all actions/ activities related to business growth.
• Train the Branch staff at periodic intervals in new products, features and competition.
• Adhere to regulatory compliance and bank's policies and procedures, bank's code of conduct and ensure to

Desired Experience
• Minimum Graduate, Masters degree in a related field will be an added advantage.
• Experience of 5- 10 years in Retail Banking; preferably in relationship/transactional banking
• Good time management skills, selling skill, Interpersonal and communication skills, Well versed with English and local Language.
• Customer-service orientation, Negotiation and Persuasion skills & Relationship building Skills, Organized and Result-orientation.
• Willingness to travel as needs require, Honesty and Integrity
• Ability to work under pressure