Branch Manager - Bank (7-15 yrs)
Published date: 2024/01/10
- Location: Surat, Gujarat, India
Designation - Branch Manager
Location - Surat/Anand/Bhaurch
Job Duties & responsibilities
(List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)
- Generate sales through assets, liability and other banking products as well as TPP
- Monitor on a regular basis the actual achievement of sales targets vis- vis plans for the branch; take necessary action to minimize deviations, if any
- Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
- Reduce customer dormancy and customer attrition
- Ensure branch target achievement through effective upselling and cross selling
- Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively
- Ensure effective execution of marketing campaigns and conversion of customer referrals
- Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
- Address customer queries and grievances escalated by the branch personnel in a timely manner
- Ensure Lead sharing with respective Business like IBG for Assets etc.
- Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
- Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit
- Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.
- Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
- Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members
Required Experience
- 6-8 years in handling Branch of a reputed Bank
Education / Preferred Qualifications - MBA
Core Competencies
- Excellent interpersonal and communication skills
- Ability to build strong relationships with clients.
- Responsible
- Ability to meet deadlines.
- Knowledge about internal/external regulations.
Technical Competencies
- Good Computer Knowledge
Work Relationship
- Effective communication between self and superior
- Inter-personal skills & team player
- Display of RED Attitude (Reliable, Easy to deal with & Dependable
Location - Surat/Anand/Bhaurch
Job Duties & responsibilities
(List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)
- Generate sales through assets, liability and other banking products as well as TPP
- Monitor on a regular basis the actual achievement of sales targets vis- vis plans for the branch; take necessary action to minimize deviations, if any
- Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
- Reduce customer dormancy and customer attrition
- Ensure branch target achievement through effective upselling and cross selling
- Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively
- Ensure effective execution of marketing campaigns and conversion of customer referrals
- Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
- Address customer queries and grievances escalated by the branch personnel in a timely manner
- Ensure Lead sharing with respective Business like IBG for Assets etc.
- Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
- Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit
- Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.
- Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
- Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members
Required Experience
- 6-8 years in handling Branch of a reputed Bank
Education / Preferred Qualifications - MBA
Core Competencies
- Excellent interpersonal and communication skills
- Ability to build strong relationships with clients.
- Responsible
- Ability to meet deadlines.
- Knowledge about internal/external regulations.
Technical Competencies
- Good Computer Knowledge
Work Relationship
- Effective communication between self and superior
- Inter-personal skills & team player
- Display of RED Attitude (Reliable, Easy to deal with & Dependable
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