Branch Manager
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
Greetings from Valde Tech,
We are hiring Team Leader for Banking sector's
Department - Customer Experience Center
Location - Bangalore,Thane ,Noida
Reporting Relationship - CEC Team Manager- Inbound
Position Grade - Manager
Job Role:
Responsible for managing a team of 15-18 officers handling inbound calls in Retail Liabilities
Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
Manage Floor to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
Manage escalated customer calls (complaints) with end-to-end resolution
Job Description:
Graduate
Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team
Excellent communication skills – Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Salary will be based on Last ctc and Interview performance
Interested candidates share your updated resumes to mohanrj@valdeindia.com
Refer your friends also
We are hiring Team Leader for Banking sector's
Department - Customer Experience Center
Location - Bangalore,Thane ,Noida
Reporting Relationship - CEC Team Manager- Inbound
Position Grade - Manager
Job Role:
Responsible for managing a team of 15-18 officers handling inbound calls in Retail Liabilities
Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
Manage Floor to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
Manage escalated customer calls (complaints) with end-to-end resolution
Job Description:
Graduate
Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team
Excellent communication skills – Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Salary will be based on Last ctc and Interview performance
Interested candidates share your updated resumes to mohanrj@valdeindia.com
Refer your friends also
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