Branch Manager
Published date: 2024/01/10
- Location: India
Job Purpose
- Oversee the business from the branch,
- Drive revenue growth of the Geographical cluster and various touch points through both asset & liability RM team
- To be responsible for managing & growing the Asset & Liability book, across businesses- SME and CBG
- To ensure profitable and quality client onboarding
- Driving Profit and loss of the cluster and overall development of franchise in local market.
- Ensuring RED / best in class customer service / experience
- Responsible for Audit, Governance and Control
- Follow One Bank philosophy
Key Accountabilities :
- Devise and implement a strategy to primarily grow the SME business in cluster (both liability and asset business) and to regularly interact with Regional Head and central team to ensure the same
- Build asset and liability book by ensuring appropriate product profitability (ROA, ROE, NIM, etc) and risk quality.
- To ensure the Risk taken is appropriate and in line with the returns
- To ensure active front office market coverage of SME Business and to establish the DBS Brand and presence with all our target customer groups and relevant parties.
- Assist in cross selling bank products from SME and CBG stable to the customers.
- Monitor and ensure financial goals are met with co-ordination across various business segments.
- Ensure adherence of processes, rules, guidelines of the bank including maintaining satisfactory audits of the branch.
- Ensure that all aspects of internal Governance are met, monitor compliance issues, and proactively highlight/escalate any issues.
- Operationalize, Leverage all the touch points in the vicinity of branch,
- Ensuring RED / best in class customer service / experience
- Is responsible for Audit, Governance and Control
Job Duties & Responsibilities :
- Develop the SME client base in cluster, including target identification.
- Manage all Eco-system partner relationship and drive business through the same
- Prepare and track client plans for existing clients.
- Cross sale and Service the existing relationships and enhance revenue and ROE thereof.
- Maintain credit risk quality of the asset portfolio
- Ensuring Onboarding, Training and career development of the employees in the branch.
- Maintain oversight on controls instituted by Credit Administration
- Maintain compliance with regulatory/Internal requirements
- Communication - To clearly and regularly communicate on behalf of the cluster with Regional led, and Head Office, as appropriate
- Ensure adequate staffing and drive productivity for internal & outsourced staf
Core Competencies :
- Leadership, Strategic thinking, ability to coach, counsel and provide direction
- Interactive skills to manage customers, inter-departmental interactions
- Business sense - sound judgement, creativity, analytical insight
- Communication skills - oral writing and presentation skills.
- Manage large and diverse team based across multiple touch points.
- Should understand the local language and understand the customers in the micro market
- Oversee the business from the branch,
- Drive revenue growth of the Geographical cluster and various touch points through both asset & liability RM team
- To be responsible for managing & growing the Asset & Liability book, across businesses- SME and CBG
- To ensure profitable and quality client onboarding
- Driving Profit and loss of the cluster and overall development of franchise in local market.
- Ensuring RED / best in class customer service / experience
- Responsible for Audit, Governance and Control
- Follow One Bank philosophy
Key Accountabilities :
- Devise and implement a strategy to primarily grow the SME business in cluster (both liability and asset business) and to regularly interact with Regional Head and central team to ensure the same
- Build asset and liability book by ensuring appropriate product profitability (ROA, ROE, NIM, etc) and risk quality.
- To ensure the Risk taken is appropriate and in line with the returns
- To ensure active front office market coverage of SME Business and to establish the DBS Brand and presence with all our target customer groups and relevant parties.
- Assist in cross selling bank products from SME and CBG stable to the customers.
- Monitor and ensure financial goals are met with co-ordination across various business segments.
- Ensure adherence of processes, rules, guidelines of the bank including maintaining satisfactory audits of the branch.
- Ensure that all aspects of internal Governance are met, monitor compliance issues, and proactively highlight/escalate any issues.
- Operationalize, Leverage all the touch points in the vicinity of branch,
- Ensuring RED / best in class customer service / experience
- Is responsible for Audit, Governance and Control
Job Duties & Responsibilities :
- Develop the SME client base in cluster, including target identification.
- Manage all Eco-system partner relationship and drive business through the same
- Prepare and track client plans for existing clients.
- Cross sale and Service the existing relationships and enhance revenue and ROE thereof.
- Maintain credit risk quality of the asset portfolio
- Ensuring Onboarding, Training and career development of the employees in the branch.
- Maintain oversight on controls instituted by Credit Administration
- Maintain compliance with regulatory/Internal requirements
- Communication - To clearly and regularly communicate on behalf of the cluster with Regional led, and Head Office, as appropriate
- Ensure adequate staffing and drive productivity for internal & outsourced staf
Core Competencies :
- Leadership, Strategic thinking, ability to coach, counsel and provide direction
- Interactive skills to manage customers, inter-departmental interactions
- Business sense - sound judgement, creativity, analytical insight
- Communication skills - oral writing and presentation skills.
- Manage large and diverse team based across multiple touch points.
- Should understand the local language and understand the customers in the micro market
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