Branch Manager

Position Title : Branch Head Branch Department : SME, India Section : IBG 4 Reports To : Regional Lead Job Purpose
• Oversee the business from the branch,
• Drive revenue growth of the Geographical cluster and various touch points through both asset & liability RM team
• To be responsible for managing & growing the Asset & Liability book, across businesses- SME and CBG
• To ensure profitable and quality client onboarding
• Driving Profit and loss of the cluster and overall development of franchise in local market.
• Ensuring RED / best in class customer service / experience
• Responsible for Audit, Governance and Control
• Follow One Bank philosophy
Key Accountabilities
• Devise and implement a strategy to primarily grow the SME business in cluster (both liability and asset business) and to regularly interact with Regional Head and central team to ensure the same
• Build asset and liability book by ensuring appropriate product profitability (ROA, ROE, NIM, etc) and risk quality.
• To ensure the Risk taken is appropriate and in line with the returns
• To ensure active front office market coverage of SME Business and to establish the DBS Brand and presence with all our target customer groups and relevant parties.
• Assist in cross selling bank products from SME and CBG stable to the customers.
• Monitor and ensure financial goals are met with co-ordination across various business segments.
• Ensure adherence of processes, rules, guidelines of the bank including maintaining satisfactory audits of the branch.
• Ensure that all aspects of internal Governance are met, monitor compliance issues, and proactively highlight/escalate any issues.
• Operationalize, Leverage all the touch points in the vicinity of branch,
• Ensuring RED / best in class customer service / experience
• Is responsible for Audit, Governance and Control
Job Duties & Responsibilities
• Develop the SME client base in cluster, including target identification.
• Manage all Eco-system partner relationship and drive business through the same
• Prepare and track client plans for existing clients.
• Cross sale and Service the existing relationships and enhance revenue and ROE thereof.
• Maintain credit risk quality of the asset portfolio
• Ensuring Onboarding, Training and career development of the employees in the branch.
• Maintain oversight on controls instituted by Credit Administration
• Maintain compliance with regulatory/Internal requirements
• Communication To clearly and regularly communicate on behalf of the cluster with Regional led, and Head Office, as appropriate
• Ensure adequate staffing and drive productivity for internal & outsourced staf
Experience At least 12-18 years of experience, in Banking / Financial Services sector post qualification Education Basic minimum: Post Graduate Degree, preferably in business, economics, finance, etc, [CA /MBA] Core Competencies
• Leadership, Strategic thinking, ability to coach, counsel and provide direction
• Interactive skills to manage customers, inter-departmental interactions
• Business sense sound judgement, creativity, analytical insight
• Communication skills oral writing and presentation skills.
• Manage large and diverse team based across multiple touch points.
• Should understand the local language and understand the customers in the micro market.