BPO/Telecaller
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
BPO/TelecallerRoles and Responsibilities:-Responsible for making outbound calls and regular follow-ups on leads assigned.Build a strong relationship/trust with customers by understanding the customer requirements and suggesting the right product to the Customers.Understand customer needExplaining the product features in detail and how to use the packages.Understand the Customer requirements, and encourage them to upgrade/renew the packages.Handling inbound calls & outbound callsAddress all the issues/grievances of customers and provide the right customer experience.Building and maintaining profitable relationships with key customers.Superb verbal communication.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Expanding the customer base by upselling and cross-selling.Understanding key customer individual needs and addressing these.Proficient in all Microsoft applications.Solve customer's queries over the phoneSuperior product knowledge.Capacity to receive critique without internalizing it.A team player with leadership skills.Maintain a positive attitude focused on customer satisfaction.Ability to switch your communication style on a whim.Exposure to diverse viewpoints, cultural norms, and experiences.Superb interpersonal, research, and record-keeping skills
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