BPO/Telecaller
Published date: 2026/11/06
- Location: Kolkata, West Bengal, India
BPO/Telecaller
• Answering customer inquiries and listening to their problems/asks
• Troubleshooting customer-reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.
Required Skills:-
• Good reasoning and analytical skills
• Good listening skills
(Ref:www.freshersworld.com,freshersworld)
• Answering customer inquiries and listening to their problems/asks
• Troubleshooting customer-reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.
Required Skills:-
• Good reasoning and analytical skills
• Good listening skills
(Ref:www.freshersworld.com,freshersworld)
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