BPO/Bank Telecaller
Published date: 2024/01/10
- Location: Gurugram , Haryana, India
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BPO/Bank Telecaller
F
Fabulous Media Pvt Ltd
Gurugram, Haryana
Apply
18 hours ago
Full–time
Job Summary
Fabulous Media Private Limited is looking for an enthusiastic BPO Telecaller to join our team. As a BPO Telecaller, you will be responsible for answering calls from our customers, responding to their inquiries, and addressing any issues they may have. We are looking for an individual who is friendly, patient, and professional on the phone. You will need to be highly organized in order to multitask and keep track of customer records.
Job Responsibilities:
Greet customers warmly and provide customer service related to inquiries
Maintain customer records, including call logs and contact information
Respond to customer inquiries regarding products, services, or policies
Resolve customer problems or complaints
Follow up with customers to ensure that the problem has been addressed
Utilize customer service skills such as active listening and problem solving
Report customer complaints to the supervisor
Job Requirements:
High school degree or equivalent
Previous customer service experience
Exceptional written and verbal communication skills
Excellent telephone etiquette
Goal-oriented and organized
Ability to multitask and prioritize tasks
Ability to handle customer complaints in a professional manner
Ability to handle customer inquiries in a polite and courteous manner
BPO/Bank Telecaller
F
Fabulous Media Pvt Ltd
Gurugram, Haryana
Apply
18 hours ago
Full–time
Job Summary
Fabulous Media Private Limited is looking for an enthusiastic BPO Telecaller to join our team. As a BPO Telecaller, you will be responsible for answering calls from our customers, responding to their inquiries, and addressing any issues they may have. We are looking for an individual who is friendly, patient, and professional on the phone. You will need to be highly organized in order to multitask and keep track of customer records.
Job Responsibilities:
Greet customers warmly and provide customer service related to inquiries
Maintain customer records, including call logs and contact information
Respond to customer inquiries regarding products, services, or policies
Resolve customer problems or complaints
Follow up with customers to ensure that the problem has been addressed
Utilize customer service skills such as active listening and problem solving
Report customer complaints to the supervisor
Job Requirements:
High school degree or equivalent
Previous customer service experience
Exceptional written and verbal communication skills
Excellent telephone etiquette
Goal-oriented and organized
Ability to multitask and prioritize tasks
Ability to handle customer complaints in a professional manner
Ability to handle customer inquiries in a polite and courteous manner
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