BPO Voice Process - Fresher

Req. Qualification:

Any graduate or postgraduate with or without international voice experience can apply.

Req. Experience:

0-2 Years Experience

Req. Knowledge and Skills:

Must Have Skills and Competencies

· Good Communication Skills

· Ability to Handle irate customers.

· A team player

· Active listening and questioning, an eye for detail to determine the root cause of the issue.

· Display ownership and accountability

· Excellent comprehension and articulation skills

· Own and resolve customer issues.

· Excellent communications skills

Key Responsibilities

· Handle Inbound and outbound calls – Hot and warm leads and call backs.

· Lead Conversion: Convert leads into successful business deals through effective communication and persuasion.

· Client Follow-up: Conduct follow-up calls with clients to nurture relationships, address queries, and provide assistance.

· Client Understanding: Develop a deep understanding of clients' needs, preferences, and expectations to tailor services accordingly.

· Energetic Approach: Approach tasks with high energy levels and self-motivation, maintaining enthusiasm throughout night shifts.

· Communication Skills: Demonstrate excellent communication skills, both for inbound and outbound processes, to engage effectively with clients.

· Customer Support: Provide top-notch customer support by addressing inquiries, resolving issues, and ensuring client satisfaction.

· Documentation: Maintain accurate records of client interactions, lead status, and communication history.

· Team Collaboration: Collaborate with colleagues and team members to optimize processes and achieve collective goals.

· Continuous Improvement: Strive for personal and team improvement by seeking feedback, training, and staying updated on industry best practices.

· Adaptability: Be adaptable to changing circumstances and client requirements, ensuring flexibility in service delivery.

· Professionalism: Maintain a professional demeanor and uphold the company's reputation by delivering exceptional service.

Job Types: Full-time, Permanent, Fresher

Salary: ₹10,000.00 - ₹15,000.00 per month

Benefits:
• Health insurance
• Provident Fund

Schedule:
• Night shift

Supplemental pay types:
• Performance bonus

Work Location: In person

Speak with the employer
+91 9566269922