BPO Voice Process

BPO Voice Process

Job Description:

We are seeking enthusiastic individuals to join our team as BPO Voice Process Executives. As a BPO Voice Process Executive, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service over the phone.

Responsibilities:

- Answering incoming calls and addressing customer queries and concerns in a professional and timely manner.

- Providing accurate information and assistance to customers while maintaining a high level of customer satisfaction.

- Resolving customer complaints and escalating issues to the appropriate department if necessary.

- Maintaining detailed and accurate records of customer interactions and transactions.

- Following company policies and procedures to ensure consistent service delivery.

- Collaborating with team members and other departments to improve overall customer experience.

- Meeting or exceeding individual and team performance targets.

Requirements:

- High school diploma or equivalent.

- Excellent verbal and written communication skills in English.

- Strong problem-solving and decision-making abilities.

- Ability to multitask and work in a fast-paced environment.

- Basic computer knowledge and proficiency in MS Office.

- Previous customer service experience is a plus.

Note:

We do not ask any money for jobs. Be careful and do not pay any money to anyone for job or interview
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Typical Pay for this Type of Work

Jooble
₹2.9L–19Lper year
Bpo Voice Process
Based on local employers

Glassdoor
₹2.7L–3.1Lper year
Bpo Non Voice Process
Based on local employers
Tech BPO
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