BPO voice process
Published date: 2024/01/10
- Location: Bengaluru , Karnataka, India
URGENT REQUIREMENT !!!!
Customer Service Representative [Any Graduation/PUC]
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
EXPERIENCE :
FRESHER : 12,000-17,000 / EXPERIENCE : 13,000 - 20,000 + (Incentive based on the process)
Process : Telecom, NON Telecom, Banking, E commerce,.....
Language : English + Hindi/Any Regional Language
Job Location : Garvebhavi Palya, Kudlu Gate, Bangalore
Phone No : +91-XXXXXXXXXX
Regards
Human Resource
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹12,000.00 - ₹17,000.00 per month
Benefits:
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund
Schedule:
Day shift
Fixed shift
Morning shift
Supplemental pay types:
Commission pay
Customer Service Representative [Any Graduation/PUC]
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
EXPERIENCE :
FRESHER : 12,000-17,000 / EXPERIENCE : 13,000 - 20,000 + (Incentive based on the process)
Process : Telecom, NON Telecom, Banking, E commerce,.....
Language : English + Hindi/Any Regional Language
Job Location : Garvebhavi Palya, Kudlu Gate, Bangalore
Phone No : +91-XXXXXXXXXX
Regards
Human Resource
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹12,000.00 - ₹17,000.00 per month
Benefits:
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund
Schedule:
Day shift
Fixed shift
Morning shift
Supplemental pay types:
Commission pay
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