BPO Voice / Non Voice Process

Click Career Pro HR Solutions is a leading staffing and recruitment company that specializes in providing comprehensive support to organizations in selecting and recruiting qualified personnel. With a team of experienced professionals, we offer full outsourcing services for the entire recruitment process.

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Job Overview

We are seeking individuals to join our team as BPO Voice / Non Voice Process. This role involves interacting with customers through inbound and outbound calls or non-voice channels. The ideal candidate should have excellent communication skills and the ability to provide exceptional customer service. This is a remote position with a work-from-home option, and the job location is in Puducherry, Puducherry, India. Freshers with less than 1 year of experience are welcome to apply.

Qualifications and Skills
• Excellent verbal and written communication skills in English
• Strong customer service and problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Good listening and empathy skills
• Basic computer knowledge and familiarity with CRM systems
• Ability to work independently and in a team
• Flexibility to work in rotating shifts, including weekends and holidays
• Previous experience in customer service or call center is a plus

Roles and Responsibilities
• Handle customer queries and provide accurate information through verbal or written communication
• Assist customers in resolving their complaints and ensure customer satisfaction
• Maintain a high level of professionalism and empathy when interacting with customers
• Follow communication scripts and guidelines to provide consistent customer service
• Handle customer data with confidentiality and adhere to data protection policies
• Stay updated with product knowledge and industry trends to effectively address customer queries
• Meet or exceed individual and team performance targets