BPO - Voice Executive (US Shift)

• Job Title:* BPO Voice Process Executive (US Shift)
• Location:* Navi Mumbai
• Joining Bonus:*

New hires for this position will receive a joining bonus of 20,000.

Job Summary:

We are seeking a dedicated and customer-focused BPO Voice Process Executive to join our client's team in the US Shift. The ideal candidate will play a vital role in providing exceptional customer service and support to our clients. As a BPO Voice Process Executive, you will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Key Responsibilities:*
• Answer and make calls professionally, addressing customer queries and concerns with patience and efficiency.
• Provide accurate information and assistance to customers regarding products or services.
• Maintain a thorough understanding of company products, services, and policies.
• Follow established processes and procedures to meet performance metrics and KPIs.
• Document customer interactions accurately in the CRM system.
• Collaborate with team members to ensure seamless customer support operations.
• Maintain a positive and professional attitude while representing the company to customers.
• Continuously improve product knowledge and customer service skills through training and development.
• Qualifications:*
• High school diploma or equivalent; college degree preferred.
• Previous experience in a BPO or customer service role is a plus.
• Exceptional communication skills, both verbal and written, in English.
• Strong problem-solving abilities and a customer-centric approach.
• Willingness to work in a US Shift schedule, including weekends and holidays.
• Benefits:*
• Competitive salary and incentives
• Health and dental insurance
• Opportunities for career advancement
• Friendly and inclusive work environment