BPO Transition Consultant - REF23318T
Published date: 2026/11/06
- Location: Pune, Maharashtra, India
This is an example for reference, kindly edit basis role requirement
Job Responsibilities:
Successful management of large/multiple transitions of clients’ processes in the F&A / Travel / Contact Center / Insurance domain
Compliance and continuous improvement to the WNS Transition Methodology
Thorough project planning and reporting to clients, internal stakeholders and transition leaders
Thorough and proactive project tracking – Risk, Issue, escalation and milestone management
Identify areas for efficiency improvement and implementing the same
Build close rapport with key internal stakeholders and clients
Strong focus on positive transition outcomes:
Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
Customer Experience – understand client’s needs, wants and expectations and manage them effectively
Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
Respond to RFI/ RFP’s along with the solutions team
Job Responsibilities:
Successful management of large/multiple transitions of clients’ processes in the F&A / Travel / Contact Center / Insurance domain
Compliance and continuous improvement to the WNS Transition Methodology
Thorough project planning and reporting to clients, internal stakeholders and transition leaders
Thorough and proactive project tracking – Risk, Issue, escalation and milestone management
Identify areas for efficiency improvement and implementing the same
Build close rapport with key internal stakeholders and clients
Strong focus on positive transition outcomes:
Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
Customer Experience – understand client’s needs, wants and expectations and manage them effectively
Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
Respond to RFI/ RFP’s along with the solutions team
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