BPO Trainer
Published date: 2024/01/10
- Location: Bengaluru, Karnataka, India
Call Center Trainer Responsibilities:
• Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Job Type: Full-time
Salary: ₹20,000.00 - ₹30,000.00 per month
Benefits:
• Health insurance
• Internet reimbursement
• Paid time off
• Provident Fund
Ability to commute/relocate:
• Yeshwanthpur, Bengaluru - 560022, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
• Diploma (Preferred)
Experience:
• BPO: 1 year (Preferred)
• Trainer: 1 year (Preferred)
Language:
• English (Preferred)
Speak with the employer
+91-XXXXXXXXXX
• Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Job Type: Full-time
Salary: ₹20,000.00 - ₹30,000.00 per month
Benefits:
• Health insurance
• Internet reimbursement
• Paid time off
• Provident Fund
Ability to commute/relocate:
• Yeshwanthpur, Bengaluru - 560022, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
• Diploma (Preferred)
Experience:
• BPO: 1 year (Preferred)
• Trainer: 1 year (Preferred)
Language:
• English (Preferred)
Speak with the employer
+91-XXXXXXXXXX
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