BPO Trainer
Published date: 2024/01/10
- Location: delhi, Delhi, India
Full Job Description
We are looking for a Learning and Development (L&D) trainer to help our employees advance their skills and knowledge. In this role, you should be passionate about helping people learn and grow. Excellent communication skills are essential. If you also have experience designing e-learning courses and managing budgets, we’d like to meet you. Ultimately, you will help our company succeed by training and developing its people.
Trainer Duties and Responsibilities
Assist with assessing training needs for new and existing employees and identifying training activities/systems to address competency gaps, as identified.
Scripting and storyboarding based on knowledge of learning theories. Content creation
Establish networks and build relationships with internal stakeholders and team members within the organization.
Maintain a strong relationship with business leaders and cross-functional teams to ensure flawless execution of training programs.
Evaluate employees and create learning paths
Proficiency of working with LMS
Deliver feedback and adopt coaching methodologies for continuous improvement both for people & process
Prepare review presentation and participate in client/business reviews Trainer - Skills
Good Interpersonal Skills
Active listening
High level of comprehensibility and articulation
Proficiency in MS Office
Creative ability & writing proficiency
Good Communication Skills
Conducts follow-up studies of all completed training to evaluate and measure results
Ability to create and produce micro videos, presentations, documents, and podcasts as and when required.
Exhibit excellent patience and calmness while dealing with internal stakeholders and employees.
Analytical skills Mentoring skills
Trainer – Minimum requirements
1. 4-5 years of BPO Experience with 6-12 months of experience in training delivery
2. Graduate / 3-year Diploma
3. Excellent verbal, written and interpersonal communication skills
4. Must be proficient with Microsoft Office (Word, Excel, PowerPoint)
5. Excellent presentation skills
6. Good working knowledge of Adult Learning Principles
7. Strong interpersonal, customer service, leadership and motivational skills
8. Highly organized, detail-oriented, patient & action-oriented
9. Feedback and coaching skills
10. Know how of content creation tools like adobe captivate, storyline articulate, go animate etc
We are looking for a Learning and Development (L&D) trainer to help our employees advance their skills and knowledge. In this role, you should be passionate about helping people learn and grow. Excellent communication skills are essential. If you also have experience designing e-learning courses and managing budgets, we’d like to meet you. Ultimately, you will help our company succeed by training and developing its people.
Trainer Duties and Responsibilities
Assist with assessing training needs for new and existing employees and identifying training activities/systems to address competency gaps, as identified.
Scripting and storyboarding based on knowledge of learning theories. Content creation
Establish networks and build relationships with internal stakeholders and team members within the organization.
Maintain a strong relationship with business leaders and cross-functional teams to ensure flawless execution of training programs.
Evaluate employees and create learning paths
Proficiency of working with LMS
Deliver feedback and adopt coaching methodologies for continuous improvement both for people & process
Prepare review presentation and participate in client/business reviews Trainer - Skills
Good Interpersonal Skills
Active listening
High level of comprehensibility and articulation
Proficiency in MS Office
Creative ability & writing proficiency
Good Communication Skills
Conducts follow-up studies of all completed training to evaluate and measure results
Ability to create and produce micro videos, presentations, documents, and podcasts as and when required.
Exhibit excellent patience and calmness while dealing with internal stakeholders and employees.
Analytical skills Mentoring skills
Trainer – Minimum requirements
1. 4-5 years of BPO Experience with 6-12 months of experience in training delivery
2. Graduate / 3-year Diploma
3. Excellent verbal, written and interpersonal communication skills
4. Must be proficient with Microsoft Office (Word, Excel, PowerPoint)
5. Excellent presentation skills
6. Good working knowledge of Adult Learning Principles
7. Strong interpersonal, customer service, leadership and motivational skills
8. Highly organized, detail-oriented, patient & action-oriented
9. Feedback and coaching skills
10. Know how of content creation tools like adobe captivate, storyline articulate, go animate etc
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