Bpo Trainer
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Job DescriptionJOB DESCRIPTIONDesignation Trainer / Quality Analyst- Customer Service Voice ProcessLocation Turbhe (Navi Mumbai)
Key Job Responsibilities:
Should be responsible to manage the basic Training KRAs/KPIs
• Training Throughput, Attrition control.
Should involve in creating PKT/Process Knowledge assessments for the new hires and the tenured colleagues.
Candidate should be able to prepare TNI, TNA reports, Driver wise issues, Training Plotters, BQ Management and Refresher training plans.
Create training content and modify the existing SOPS on a regular basis. Identify individual and team skills gaps Schedule regular training sessions monthly, or quarterly) Ensure new hires take on training courses, including communication, and troubleshooting skills.
Should conduct calibrations with the internal stakeholder
Job Requirements:
Excellent communication skills. Smart, Presentable, and good in people management. Strong Knowledge of MS Office and PPT. Excellent knowledge on business understanding of Quality Analysis Tools Need to have exemplary customer service skills with the ability to handle crisis and escalations ExperienceMinimum 2 years of experience as a Trainer in a domestic BPO in a Customer Service Voice processQualification HSC and above For More Information Contact On hidden_mobile
Key Job Responsibilities:
Should be responsible to manage the basic Training KRAs/KPIs
• Training Throughput, Attrition control.
Should involve in creating PKT/Process Knowledge assessments for the new hires and the tenured colleagues.
Candidate should be able to prepare TNI, TNA reports, Driver wise issues, Training Plotters, BQ Management and Refresher training plans.
Create training content and modify the existing SOPS on a regular basis. Identify individual and team skills gaps Schedule regular training sessions monthly, or quarterly) Ensure new hires take on training courses, including communication, and troubleshooting skills.
Should conduct calibrations with the internal stakeholder
Job Requirements:
Excellent communication skills. Smart, Presentable, and good in people management. Strong Knowledge of MS Office and PPT. Excellent knowledge on business understanding of Quality Analysis Tools Need to have exemplary customer service skills with the ability to handle crisis and escalations ExperienceMinimum 2 years of experience as a Trainer in a domestic BPO in a Customer Service Voice processQualification HSC and above For More Information Contact On hidden_mobile
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