Bpo Trainer

About Krishi NetworkKrishi Network is an android app-based platform for Indian farmers, connecting them digitally with all other stakeholders of Agri supply chain.Krishi Network platform is rapidly enabling growth in the income of Indian farmers.The app is loved by 3million+ farmers, with a rating of 4.6+ on PlayStore.Do check out the Krishi Network app https://play.google.com/store/apps/details?id=com.krishi.krishiWhat are we looking for?
We are looking for motivated individuals who are passionate about agriculture and Indian farmers.
We are looking for people who want to help marginal farmers in India. We are looking for people who want to give something back to the Nation. We are looking for hungry folks who want to learn and apply themselves to the toughest problems in the toughest sector in India. We want people who want to bring a revolution in Indian agriculture that is noticeable to the entire world.
• Responsibilities
• To deliver training to employees following company sales pitches, training manuals, training plan & standards and publish relevant reports
• Conduct Quality Sessions, Product Trainings, Process Trainings, Soft skill Training, and Sales Training
• Consistent alignment with operations by auditing calls, understanding needs, conducting refresher training in Hindi and English
• Should have knowledge of Data Analysis
• To gauge the post training performance of agents trained during the OJT period
• To evaluate and provide feedback to the training manager on amendments to the training material
• Reporting and driving the production and accuracy for the team
• Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc.
• Review: Should be able to create review decks, present them and maintain action registry for closure of open items
• Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in training plan accordingly
• Stakeholder Management: Should be able to manage internal communication with peers and stakeholders
• Coordination: Coordination within and outside the team to ensure activities and run smoothly
• Should have analytical ability and ability to understand the business impact of KPIs
• In depth understanding of training metrics and impact to business metrics.
• In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements.
• Maintain hygiene by ensuring reports, data and documents are in place.
Requirements
• Graduate
• Must have at least 2 years of working experience as a Product Trainer in a BPO.
• Phenomenal communication, presentation and public speaking skills.
• Act as a mentor for the team and hold the team together by promoting an environment of learning and team work
Job Type: Full-timeSalary: INR20,000.00 - INR25,000.00 per monthBenefits:
• Cell phone reimbursement
Schedule:
• Day shift
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Preferred)
• Sales: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Speak with the employer
+91 9717268957