Bpo Tele Calling
Published date: 2024/01/10
- Location: Thane, Maharashtra, India
Hello Connections !!!
We are Hiring Product / Process /Soft skills Trainer for a Premium Project.
Requirement:
Excellent English Communication Skills
Client Servicing
Minimum 1 Years’ experience as a BPO Trainer (Domestic / International).
Overall BPO Experience at least 3 Year.
Job Objective :
Required to Conduct TNA for development opportunities for all levels
Conduct Email/Voice audits and Coaching Session for New Players.
Share Suggestions to improve the Process Productivity and Quality.
Job Responsibilities :
Ensure successful execution of training needs
Measure Program Training Effectiveness
Responsible for on-going observations of direct reports, providing guidance, mentoring and support Focus on performance improvement of the candidate.
Send Reports/MIS/ Dashboards
Review content at regular intervals to ensure all updates are incorporated
Participate in Internal & External Calibrations
Conduct Refresher Trainings based on TNI
Manage Knowledge Check for New Hires’ & Production Staff
BQM Management
Work Mode: WFO, Thane, Sunrise, Wagle Estate
Six Days a Week
Salary Best in the Industry
International/Domestic Customer Service BPO Background (Preferred)
Immediate Joiners Preferred
Following rounds will be conducted to shortlisted candidate.
1. Pre-Screening by the Recruiter
2. Interview with Department Head
3. Client Round.
The Most Respectable and Best Offer in the Industry !!! Grab the Opportunity !!!
Reach me for more details or Apply for the Position our team will reach you for further discussion.
Saikat.Mitra@tatwa.info / +91 96923 51551
We are Hiring Product / Process /Soft skills Trainer for a Premium Project.
Requirement:
Excellent English Communication Skills
Client Servicing
Minimum 1 Years’ experience as a BPO Trainer (Domestic / International).
Overall BPO Experience at least 3 Year.
Job Objective :
Required to Conduct TNA for development opportunities for all levels
Conduct Email/Voice audits and Coaching Session for New Players.
Share Suggestions to improve the Process Productivity and Quality.
Job Responsibilities :
Ensure successful execution of training needs
Measure Program Training Effectiveness
Responsible for on-going observations of direct reports, providing guidance, mentoring and support Focus on performance improvement of the candidate.
Send Reports/MIS/ Dashboards
Review content at regular intervals to ensure all updates are incorporated
Participate in Internal & External Calibrations
Conduct Refresher Trainings based on TNI
Manage Knowledge Check for New Hires’ & Production Staff
BQM Management
Work Mode: WFO, Thane, Sunrise, Wagle Estate
Six Days a Week
Salary Best in the Industry
International/Domestic Customer Service BPO Background (Preferred)
Immediate Joiners Preferred
Following rounds will be conducted to shortlisted candidate.
1. Pre-Screening by the Recruiter
2. Interview with Department Head
3. Client Round.
The Most Respectable and Best Offer in the Industry !!! Grab the Opportunity !!!
Reach me for more details or Apply for the Position our team will reach you for further discussion.
Saikat.Mitra@tatwa.info / +91 96923 51551
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