BPO TEAM LEADER
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Job Description
• To manage a Team of 25 Customer Care Executives
• To monitor the Queue and ensure Service Level is maintained
• Up to date knowledge on the assign project/product
• Oversee day-to-day teams' operation and performance
• Do regular performance evaluation
• Monitor team performance and report on metrics
• Listen to team member’s feedback and resolve any issues or conflicts
• Arrange daily huddle meeting to delegate tasks and project deadlines
• Manage daily attendance/shrinkage
• Motivate team members
Skills Required:
• Excellent command on English and Hindi language both verbal and written
• Decision Making
• Able to work under pressure
• To manage a Team of 25 Customer Care Executives
• To monitor the Queue and ensure Service Level is maintained
• Up to date knowledge on the assign project/product
• Oversee day-to-day teams' operation and performance
• Do regular performance evaluation
• Monitor team performance and report on metrics
• Listen to team member’s feedback and resolve any issues or conflicts
• Arrange daily huddle meeting to delegate tasks and project deadlines
• Manage daily attendance/shrinkage
• Motivate team members
Skills Required:
• Excellent command on English and Hindi language both verbal and written
• Decision Making
• Able to work under pressure
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