BPO Team leader
Published date: 2024/01/10
- Location: Ahemdabad , Gujarat, India
1. Responsible for maintaining discipline and absenteeism of team on the floor.
2. Responsible for staff retention within the team.
3. Coordination between Managers and Team Members.
4. Ensure prompt and accurate service and achievement of targets.
5. Responsible for Team Building & Implementation of Processes
6. Team handling and Mentoring.
7. Performance feedback session to be provided to agents.
8. Analyze various reports including process dashboards & team performance reports.
9 Should have working knowledge of AHT and WFM.
10. Primary focus on achieving SLA.
11. Motivating associates through effective management, career development & implementation of reporting mechanism.
12. Timely Submission of Operations Review
13. Preparing roster and manage shrinkage
14. Conduct audits & share feedback with team members
15. Monitor team performance and report on metrics
16. Good analytical skills, expertise in MS Excel
Job Type: Full-time
Salary: ₹20,000.00 - ₹30,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 2 years (Required
2. Responsible for staff retention within the team.
3. Coordination between Managers and Team Members.
4. Ensure prompt and accurate service and achievement of targets.
5. Responsible for Team Building & Implementation of Processes
6. Team handling and Mentoring.
7. Performance feedback session to be provided to agents.
8. Analyze various reports including process dashboards & team performance reports.
9 Should have working knowledge of AHT and WFM.
10. Primary focus on achieving SLA.
11. Motivating associates through effective management, career development & implementation of reporting mechanism.
12. Timely Submission of Operations Review
13. Preparing roster and manage shrinkage
14. Conduct audits & share feedback with team members
15. Monitor team performance and report on metrics
16. Good analytical skills, expertise in MS Excel
Job Type: Full-time
Salary: ₹20,000.00 - ₹30,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 2 years (Required
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