BPO Team Leader
Published date: 2024/01/10
- Location: Indore, Madhya Pradesh, India
Manage a team of 8-10 associates.
• Client Interaction (emails and telephone)
• Create and maintain performance and productivity reports on a daily basis.
• Communicate and work with all support departments to ensure the availability of infrastructure
• Ensure that the attrition levels are kept to a bare minimum
• Ensure that the defined SLA"s are met for the particular process
• Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify...
• Client Interaction (emails and telephone)
• Create and maintain performance and productivity reports on a daily basis.
• Communicate and work with all support departments to ensure the availability of infrastructure
• Ensure that the attrition levels are kept to a bare minimum
• Ensure that the defined SLA"s are met for the particular process
• Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify...
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