BPO Team Lead

BPO Team Lead

NTT DATA Services
Chennai, Tamil Nadu
Apply
14 hours ago
Full–time
Roles and Responsibilities
• Provides front-line supervision to an operational team of 25 or more employees
• Supervised team typically responsible for manging US healthcare Payer claims adjudication process
• May assign work to direct reports.
• Makes hiring, firing, promotion, and disciplinary recommendations.
• Leads a team ensuring the highest quality of service is provided to clients.
• Monitors performance of the team and reports results and issues to higher-level leadership.
• Assists team with escalated client or account issues.
• Has input into hiring, staffing and maintaining a diverse and effective workforce.
• May interact with clients and internal departments to resolve issues.
• Works with the team to complete assignments using established guidelines, policies and procedures.
• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
• Ensures appropriate record keeping, reports, and related administrative functions are accurate and up-to-date.
• Upon request, compiles and analyses data to identify trends for root cause analysis.
Requirements
• Typically requires 4- 6 years relevant experience
• Undergraduate degree or equivalent combination of education and work experience.
• Good communication skills.
• Good knowledge, understanding and application of project management principles and methodologies.
• Models excellent analytical / problem solving skills.
• Good client service skills and leadership capabilities
• Good analytical / problem solving skills