BPO Team Lead
Published date: 2024/01/10
- Location: Tamil Nadu, Coimbatore, India
Roles and Responsibilities
. Provides front-line supervision to an operational team of 25 or more employees
. Supervised team typically responsible for manging US healthcare Payer claims adjudication process
. May assign work to direct reports.
. Makes hiring, firing, promotion, and disciplinary recommendations.
. Leads a team ensuring the highest quality of service is provided to clients.
. Monitors performance of the team and reports results and issues to higher-level leadership.
. Assists team with escalated client or account issues.
. Has input into hiring, staffing and maintaining a diverse and effective workforce.
. May interact with clients and internal departments to resolve issues.
. Works with the team to complete assignments using established guidelines, policies and procedures.
. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
. Ensures appropriate record keeping, reports...
. Provides front-line supervision to an operational team of 25 or more employees
. Supervised team typically responsible for manging US healthcare Payer claims adjudication process
. May assign work to direct reports.
. Makes hiring, firing, promotion, and disciplinary recommendations.
. Leads a team ensuring the highest quality of service is provided to clients.
. Monitors performance of the team and reports results and issues to higher-level leadership.
. Assists team with escalated client or account issues.
. Has input into hiring, staffing and maintaining a diverse and effective workforce.
. May interact with clients and internal departments to resolve issues.
. Works with the team to complete assignments using established guidelines, policies and procedures.
. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
. Ensures appropriate record keeping, reports...
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