BPO Supervisor

Title : BPO Supervisor (Grade 08)

Job Details :
• Leads the frontline team in the achievement of project milestones and team goals
• To oversee the day-to-day activities of a group of employees
• Coaches, motivates and guides team members
• Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance
• To improve efficiency, quality and services of ongoing projects / processes
• Monitor’s performance of team and reports results / issues to leadership
• Regularly review the work of team members and provide constant feedback
• Ensures team is meeting or exceeding contractual and service level obligations to customers
• Interacts with customers and internal departments to resolve issues
• Ensures accurate and timely processing of transactions to meet and exceed customer SLA
• Adhere to all appropriate and agreed standardized processes and procedures
• Acting as the Subject Matter Expert for the team
• Conducting & leading the training programs based on business needs
• Attending team meetings and customer calls to gather feedback and updates

Job Requirements & eligibility Criteria :
• 5+ Years of experience in Banking BPO is preferred
• University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
• Minimum of 2+ years of Team handling is a Mandatory
• Excellent understanding or an SME of KYC / AML / CDD experience
• Excellent people management and interpersonal Skills
• Excellent Oral & Communication skills
• Ability to work scheduled shifts from Monday-Friday 02 : 00 PM to 12 : 00 AM
• Ability to communicate (oral / written) effectively in English to exchange information with our client