BPO Supervisor

In this position you need to :

• Supervises team ensuring highest quality of service is provided to clients.

• Monitors performance of team and reports results and issues to higher-level leadership.

• Assists team with escalated client or account issues.

• Manages the hiring, staffing, and maintaining of a diverse and effective workforce.

• Responsible for career development / planning, performance and pay discussions of team members.

• Interacts with clients and internal departments to resolve issues.

• Leads staff to complete assignments using established guidelines, policies and procedures.

• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.

• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.

• Compiles and analyzes data to identify trends for root cause analysis.

Skills Required :

• Solid communication skills.

• Demonstrated client service skills and leadership capabilities.

• Knowledge, understanding and application of project management principles and methodologies.

• Solid analytical / problem solving skills.

• Demonstrated budgeting, business financial and P&L skills.

Job Segment: Project Manager, Manager, Technology, Management