BPO Senior Manager
Published date: 2024/01/10
- Location: Tamil Nadu , Chennai , India
Position General Duties:
Configuration Analysis Advisor Drives the project from front and ensure liaison function between the medical, corrections and Legal communities to promote Understanding of complex issues including any legally mandated stipulation agreements.
Role Responsibilities:
Claims Liaison functions as liaison between the medical, corrections and Legal communities to promote understanding of complex issues including any legally mandated stipulation agreements.
Maintain consistent delivery outcomes, leading to higher client satisfaction
Business Process Implementation and Stabilization
Managed Service Delivery for configuration services for various products and plans.
Perform research & analysis of business requirements and integration of business solutions for Configurations services.
Interact and build a communication channel with internal and client teams to understand client business issues, operating business rules, data, and processes.
Manage and build activity of both standard and custom product offerings
Ensure compliance with SLA's - Accuracy, Productivity and TAT
Requirement Analysis, Gap Analysis, Defect Analysis
Resource Management/Risk Management/Stakeholder Management/Configuration Management
Coordinate and manage solution implementation with partner, consultant, and client resources.
Device and implement Best Practices and Process Improvement Plans
Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
Developing and implementing ideas for the daily volume of the team
Managing the team so that there is a smooth and quality movement of the given work
Required Skills:
10 + year(s) experience in client and people Management and
University degree or equivalent that required 3+ years of formal studies
Experience in pricing/Benefit configuration and Claims Liaison
Good knowledge in MS-office.
Ability to work within a project-oriented environment
Strong experience in US Healthcare
10.00-12.00 Years
Configuration Analysis Advisor Drives the project from front and ensure liaison function between the medical, corrections and Legal communities to promote Understanding of complex issues including any legally mandated stipulation agreements.
Role Responsibilities:
Claims Liaison functions as liaison between the medical, corrections and Legal communities to promote understanding of complex issues including any legally mandated stipulation agreements.
Maintain consistent delivery outcomes, leading to higher client satisfaction
Business Process Implementation and Stabilization
Managed Service Delivery for configuration services for various products and plans.
Perform research & analysis of business requirements and integration of business solutions for Configurations services.
Interact and build a communication channel with internal and client teams to understand client business issues, operating business rules, data, and processes.
Manage and build activity of both standard and custom product offerings
Ensure compliance with SLA's - Accuracy, Productivity and TAT
Requirement Analysis, Gap Analysis, Defect Analysis
Resource Management/Risk Management/Stakeholder Management/Configuration Management
Coordinate and manage solution implementation with partner, consultant, and client resources.
Device and implement Best Practices and Process Improvement Plans
Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
Developing and implementing ideas for the daily volume of the team
Managing the team so that there is a smooth and quality movement of the given work
Required Skills:
10 + year(s) experience in client and people Management and
University degree or equivalent that required 3+ years of formal studies
Experience in pricing/Benefit configuration and Claims Liaison
Good knowledge in MS-office.
Ability to work within a project-oriented environment
Strong experience in US Healthcare
10.00-12.00 Years
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