BPO Senior Manager
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
Roles and Responsibilities
- Manages a staff of professional-level team members or manages a team through lower-level supervisors manging healthcare Payer claims adjudication process
Works within general policies and management guidance, independently determining approach to managing daily operations.
Provides guidance and technical advice, becoming actively involved as necessary.
Provides leadership of assigned departments through subordinate leaders.
Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients.
Takes lead position in initiating client relationships, determining project scope and making executive presentations.
Requirements:
- Typically requires 6-10 years relevant experience
- Should be flexible work in night shift
Includes 3-5 years managerial/ leadership experience.
Advanced influencing and communication skills.
Advanced client service skills and leadership capabilities.
Advanced knowledge, understanding and application of project management principles and methodologies. Models excellent analytical / problem solving skills.
Excellent organizational and time management skills.
Ability to develop comprehensive and complex operational and strategic plans
- Manages a staff of professional-level team members or manages a team through lower-level supervisors manging healthcare Payer claims adjudication process
Works within general policies and management guidance, independently determining approach to managing daily operations.
Provides guidance and technical advice, becoming actively involved as necessary.
Provides leadership of assigned departments through subordinate leaders.
Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients.
Takes lead position in initiating client relationships, determining project scope and making executive presentations.
Requirements:
- Typically requires 6-10 years relevant experience
- Should be flexible work in night shift
Includes 3-5 years managerial/ leadership experience.
Advanced influencing and communication skills.
Advanced client service skills and leadership capabilities.
Advanced knowledge, understanding and application of project management principles and methodologies. Models excellent analytical / problem solving skills.
Excellent organizational and time management skills.
Ability to develop comprehensive and complex operational and strategic plans
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