BPO Senior Manager

Published date: 2024/01/10
  • Location: Chennai, Tamil Nadu, India
Roles and Responsibilities

- Manages a staff of professional-level team members or manages a team through lower-level supervisors manging healthcare Payer claims adjudication process
- Works within general policies and management guidance, independently determining approach to managing daily operations.
- Provides guidance and technical advice, becoming actively involved as necessary.
- Provides leadership of assigned departments through subordinate leaders.
- Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients.
- Takes lead position in initiating client relationships, determining project scope and making executive presentations.

Requirements:

- Typically requires 6-10 years relevant experience

- Should be flexible work in night shift
- Includes 3-5 years managerial/ leadership experience.
- Advanced influencing and communication skills.
- Advanced client service skills and leadership capabilities.
Advanced knowledge, understanding and application of project management principles and methodologies. Models excellent analytical / problem solving skills.
- Excellent organizational and time management skills.
- Ability to develop comprehensive and complex operational and strategic plans

Job Segment: Manager, Project Manager, Management, Technology
Company Name: NTT DATA Services

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