Bpo Quality Analyst & Process Trainer
Published date: 2026/11/09
- Location: Noida, utter pardesh , India
Quality Analyst Roles and Responsibilities:
• Auditing calls & timely feedbacks
• Should have knowledge in providing feedback & call calibration.
• Should have Experience in giving monitoring and live feedback .
• Conduct call audits as per guideline of the business .
• Preparing audit dash boards & report
• Should be Aware about 7Quality tools
• Responsible for generating daily, weekly & monthly reports for internal purposes.
• Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site.
• Calibrate cases internally with the team to ensure the minimum difference in the ratings.
• Desired Candidate Profile
• Graduate in the domain.
• Minimum 2 years experience as a Quality Analyst in Voice process, BPO / KPO/ ITES.
• Should have worked on the different Quality Tools, Reports, and charts.
Process TrainerResponsibilities:Collaborate with management to identify company training needs. Conduct appropriate training sessions. Plan, design and...
• Auditing calls & timely feedbacks
• Should have knowledge in providing feedback & call calibration.
• Should have Experience in giving monitoring and live feedback .
• Conduct call audits as per guideline of the business .
• Preparing audit dash boards & report
• Should be Aware about 7Quality tools
• Responsible for generating daily, weekly & monthly reports for internal purposes.
• Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site.
• Calibrate cases internally with the team to ensure the minimum difference in the ratings.
• Desired Candidate Profile
• Graduate in the domain.
• Minimum 2 years experience as a Quality Analyst in Voice process, BPO / KPO/ ITES.
• Should have worked on the different Quality Tools, Reports, and charts.
Process TrainerResponsibilities:Collaborate with management to identify company training needs. Conduct appropriate training sessions. Plan, design and...
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