BPO Quality Analyst - Kannada
Published date: 2024/01/10
- Location: Hyderabad, Telangana , India
Role Summary -
Conducting calls & transaction based audits to gauze the process adherence/compliance and customer experience
- Conducting analytics based on the overall interaction data dump and audit sample. - Preparing audit summary along with the findings summary with respect to different aspects of customer experience & Compliance Responsibilities
- The Quality analyst will be responsible for end-to-end process audit by evaluating customer queries and their resolution to identify process gaps.
- The QA is required to analyze reasons for customers calling The call center and suggest actions to reduce such calls.
- Areas The Quality analyst’s study include why The customer called The call center, call handling by The agent, ness of revert, product knowledge, as well as whether representatives stick to standard scripts.
Job Type: Full-time
Salary: ₹400,000.00 - ₹430,000.00 per year
Benefits:
• Cell phone reimbursement
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• Are you comfortable with the Kannada Language?
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Conducting calls & transaction based audits to gauze the process adherence/compliance and customer experience
- Conducting analytics based on the overall interaction data dump and audit sample. - Preparing audit summary along with the findings summary with respect to different aspects of customer experience & Compliance Responsibilities
- The Quality analyst will be responsible for end-to-end process audit by evaluating customer queries and their resolution to identify process gaps.
- The QA is required to analyze reasons for customers calling The call center and suggest actions to reduce such calls.
- Areas The Quality analyst’s study include why The customer called The call center, call handling by The agent, ness of revert, product knowledge, as well as whether representatives stick to standard scripts.
Job Type: Full-time
Salary: ₹400,000.00 - ₹430,000.00 per year
Benefits:
• Cell phone reimbursement
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• Are you comfortable with the Kannada Language?
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
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